How do I change the PIN on my EBT Card Step By Step Guide

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How do I change the PIN on my EBT card

How do I change the PIN on my EBT card?

  • Call EBT Customer Service: 1-888-328-2656 (phone number on back of EBT card) or 1-800-659-2656 (TTY)
  • Enter your 16-digit EBT card number
  • The system will tell you the status of the card, that the PIN is set, and your card balance
  • The automated system will say either hang-up if you are finished–OR- if you need to complete other actions, to press Option 2 for the main menu
  • Press Option 2 and listen to the following options:
    • Option 1 – Transaction History
    • Option 2 – Benefits Schedule
    • Option 3 – PIN Change
    • Option 4 – Last Deposit(s)
    • Option 5 – All Other Options
    • Press Option 3 to change your PIN
    • Answer the two questions that the system asks to verify your account.
  • Answer the two questions that the system asks to verify your account.
  • If you have an additional Security Code set on your account, you will also need to verify that number.
  • Once the automated system verifies your account, it will ask you to enter a 4-digit PIN of your choice.
  • For card security reasons, do not use PINs like 1234, 0000, 1111, 2222, etc. CDHS does not replace.
  • benefits that are lost or stolen from your EBT card. DO NOT select a PIN that is easy for others to guess.
  • The system will ask you to re-enter your PIN.
  • You will receive confirmation that the PIN is set and ready to be used.

How do I change the PIN on my EBT card Colorado?

There are two options:

  • Call EBT Customer Service at 1.888.328.2656 or 1.800.659.2656 (TTY) and follow the prompts to change your PIN. 
  • You can also manage your EBT account online including updating your PIN via the Cardholder Portal or the ebtEDGE mobile app.
  • You can change the PIN as often as you’d like.

First Time Issuance of EBT Card with NO PIN Set at EBT Office – Phone

  • Call EBT Customer Service: 1-888-328-2656 (phone number on back of EBT card) or 1-800-659-2656 (TTY).
  • Enter your 16-digit EBT card number.
  • System will say PIN has not been set and will ask if you want to set PIN by pressing option 1.
  • Answer the two questions the system asks to verify your account
    • a. If you have an additional security code set up on your account, you will need to verify that number as well.
  • Once the automated system has verified your account, it will ask you to enter a 4-digit PIN of your choice.
    • a. For card security reasons, do not use PIN like 1234, 0000, 1111, 2222 etc. CDHS does not compensate for lost or stolen benefits from your EBT card. Don’t choose a PIN that is easy for others to guess.
  • The system will ask you to re-enter your PIN
  • You will receive confirmation that the PIN is set and ready to use.

How do I change my address on my Colorado EBT account?

Contact your local county human services office to report your new address and, if necessary, request a replacement Colorado EBT card. Addresses cannot be updated by calling the EBT customer service number listed on the back of your card.

Colorado EBT Balance Phone Number and Login
Food Stamps Income Limits Eligibility

Choose or Change Your PIN Online through the ebtEDGE Cardholder Portal or ebtEDGE Mobile App

  • Visit www.ebtedge.com for the Cardholder Portal and select the “Cardholder Login” link at the bottom of the webpage. For the mobile app, download the ebtEDGE mobile app.
  • Enter your unique username and password. If you don’t have one, click on the “Register here” link.
  • Once logged in, you will either need to add your EBT card or select your card if you have already added your card.
    • Add your card by clicking on the Add Account link.
      • Enter your EBT card number and select next
      • Verify the two data points that the system asks for and select Add Card
        • If you have an additional Security Code set on your account, you will also need to verify that number
  • Click on your card, and then PIN Select.
  • Verify the two data points that the system asks for.
    • If you have an additional Security Code set on your account, you will also need to verify that number
  • Enter a 4-digit PIN of your choice then re-enter your PIN.
    • For card security reasons, do not use PINs like 1234, 0000, 1111, 2222, etc. CDHS does not replace stolen benefits when PIN is used. DO NOT select a PIN that is easy for others to guess.
  • Click the “SAVE” button. The website will then say if the PIN has been successfully set.
  • Remember to log out once you are done changing your PIN.

Primera emisión de tarjeta EBT SIN que se haya configurado el PIN en la oficina EBT: por teléfono

  • Llame al Servicio de Cliente de FIS: 1-888-328-2656 (n.o de teléfono al dorso de la tarjeta EBT) o al 1-800-659-2656 (TTY). Para español, marque 2
  • Ingrese los 16 dígitos de su número de tarjeta EBT
  • El sistema le dirá que no se ha configurado el PIN y le preguntará si desea hacerlo.
  • Para configurar su PIN, oprima la Opción 1
  • Responda las dos preguntas que el sistema le hace para verificar su cuenta
  • Después que el sistema verifique su cuenta, le pedirá que ingrese un PIN de su elección de 4 dígitos
    • Por motivos de seguridad, no use un PIN como 1234, 0000, 1111, 2222, etc. CDHS no reemplaza los beneficios perdidos o robados de su tarjeta EBT. NO elija un PIN que pueda adivinarse fácilmente.
  • El sistema le pedirá que vuelva a ingresar su PIN
  • Cuando el sistema configure su PIN le dará la opción de colgar o regresar al menú principal (Opción 1) para realizar otros trámites, en caso necesario.

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