Colorado EBT Card Balance - Colorado EBT Balance Phone Number and Login

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Colorado EBT Card Balance : Before completing a purchase, it is important to know the balance on your EBT account. To use your EBT card, at check-out, swipe your EBT card through a point-of-sale (POS) terminal. Some devices may require you to select food or cash. Select food or cash depending on the transaction. How to Check Colorado EBT Card Balance, Colorado EBT Card Balance Number and Login Process have been given to you in this article.

Table of Contents

What is the Colorado EBT Card?

An EBT card, also known as a Colorado Quest card, allows Supplemental Nutrition Assistance (SNAP) benefits and some cash assistance funds to be transferred electronically for use. It looks like a credit or bank card and can be used nationwide at any authorized store that has the EBT or Quest Card logo. In Colorado, SNAP benefits are issued only on EBT cards.

Funds are accessed by using the Personal Identification Number (PIN) set by the cardholder. Pin is what keeps the benefits safe. If the card is lost, stolen or damaged, it may be replaced by calling EBT Customer Service at 1.888.328.2656 or 1.800.659.2656 (TTY).

How to Check Colorado EBT Card Balance

The easiest way to know your account balance is to keep your receipts. If you do not have your receipts, you can check your balance through any of the following:

Using the ebtEDGE Mobile App
Using the Cardholder Portal
Calling EBT Customer Service at 1.888.328.2656 (1.800.659.2656 – TTY)
You can check your balance as many times as you want.

How do I use my Colorado EBT card?

Before completing a purchase, it is important to know the balance on your EBT account. The following steps can be followed to access your Colorado EBT card:

At check-out, swipe your EBT card through the point-of-sale (POS) terminal.
Some instruments may require you to select food or cash. Select either food or cash depending on the transaction.
Enter your four digit PIN. Do not provide your PIN verbally, the store clerk will never require you to provide it.
Press the OK or ENTER key.
Verify the purchase amount and if it is correct, press the Yes key. Some devices may require manual entry of the available food balance if there are not enough funds to cover the entire purchase amount.
The cashier will give you a receipt for your entire purchase; Check your receipt to make sure the amount is correct. The store receipt will show the balance in your account.
The above steps may be slightly different for each type of POS terminal, but the cashier should be able to assist you if needed.

Can I use my Colorado EBT card in another state?

You Can Use Your EBT Card in the U.S. at any authorized retail location in the U.S. that displays the EBT or Quest logo. Colorado may block transactions in certain cities/states if fraud is detected, and you may need to call to unlock your card for those locations. Wyoming uses a different EBT card, called a SmartCard. If you need to use your Colorado EBT card in Wyoming, do so at large chain stores that have their own equipment to process both types of EBT cards.

Do I have to use all my benefits in the month I receive them, or will they be carried over to the next month?

Any profit left at the end of the month will be carried forward to the next month. Unutilized benefits will be removed from the card after 274 days (9 months). If you have any questions regarding your benefits, contact your local County Human Services office.

How To Check Your EBT Balance Online

What should I do if my Colorado EBT Card is lost, stolen or damaged?

If your Colorado EBT Card is lost, stolen or damaged, call EBT Customer Service at 1.888.328.2656 (1.800.659.2656 – TTY) to report it and order a new card. This is an automated number that will request your 16-digit card number; If you don’t have the card number, press and hold the line for additional options.

Save the EBT customer service number to your phone contacts, as it may come in handy in the future if you need to order a replacement and check your balance. If you’ve lost your Colorado EBT Card and need time to find it, you can freeze your Colorado EBT Card to prevent new purchases, PIN changes and ATM transactions. You can freeze and unfreeze your card at any time:

Logging in to the ebtEDGE Mobile App
Login to Cardholder Portal

If you can’t locate the card:

To order a replacement card, call EBT Customer Service at 1.888.328.2656 (1.800.659.2656 – TTY); Or
Contact your local county office to obtain a replacement card.

How do I protect my benefits on my Colorado EBT Card?

It is important to remember that lost or stolen SNAP benefits cannot be replaced if the card and PIN are used. Always keep the following things in mind:

The PIN is what securely holds the benefits on the EBT card; Keep your PIN secret.
- Change the PIN frequently, as skimming devices can easily recognize card and PIN information. It is a best practice to change your PIN before receiving your benefits every month.
- Select a unique four (4) digit PIN by calling EBT Customer Service at 1.888.328.2656 (1.800.659.2656 – TTY) or through the Cardholder Portal.
- Avoid using high risk PINs that can be easily identified such as 1234, 1111, etc., or number sequences known to others, such as year of birth.
- Never write the PIN on the card or carry it with your card.
When you are at an ATM or Point of Sale (POS) device, cover the keypad when entering the PIN.
When possible, avoid questionable ATMs or Point of Sale (POS) devices.
Be careful who you share your card and PIN with as you, as the cardholder, are responsible for all transactions.
Do not share your PIN with any retailer or any agency. No state or county representative would ever ask for it

You can also protect your benefits by freezing your EBT card to prevent new purchases, PIN changes and ATM transactions. You can also block out-of-state or online transactions. You can access these features at any time:

Logging in to the ebtEDGE Mobile App
Login to Cardholder Portal

If you suspect suspicious activity regarding your EBT account, call EBT Customer Service immediately at 1.888.328.2656 (1.800.659.2656 – TTY) for more information or to order a new EBT card.

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How do I protect my benefits from EBT scams?

Phishing, smishing and vishing are all forms of fraud that differ in the way scammers contact you. Their main goal is to steal personal details or account information.

Phishing targets individuals through email or direct messages.
Smishing is a form of phishing that specifically targets individuals through SMS/text messages.
Vishing targets individuals through phone calls, robocalls, voicemails, Voice over Internet Protocol (VoIP).

For example, you may receive a communication stating that your EBT card has been deactivated and that you will need to provide your 16-digit card number and PIN to reactivate your card. The PIN protects the benefits on your EBT card. You should never share your PIN information with anyone.

If there is ever a question as to whether a text, email, letter or phone call is a scam, assume it is a scam and do not respond with any personal information. If possible, report it to your local county human services office and then ignore it. The state, county and our EBT vendor, FIS, will never send a communication requesting that you provide personal information such as your card number and PIN.

How do I report fraud on my EBT card?

If you suspect suspicious activity related to your EBT account:

Call EBT Customer Service at 1.888.328.2656 (1.800.659.2656 – TTY)
to change your pin
to order a new EBT card, or
for transaction information
Contact your local County Human Services office to report fraud
Contact local law enforcement to file a report of the incident as stolen benefits will be considered theft

It is a federal crime to buy, sell, or otherwise misuse SNAP benefits. To report suspected abuse, visit www.usda.gov/oig/hotline.htm or call 1-800-424-9121.

Can I manage my Colorado EBT account online?

Register your Colorado EBT card and manage your EBT account through the ebtEDGE mobile app or the Cardholder Portal. To manage your benefits or apply for benefits online, log on to Colorado Peak or download the MyCOBenefits app by searching for MyCOBenefits in the App Store on your mobile device.

How do I change my address on my Colorado EBT account?

Contact your local county human services office to report your new address and, if necessary, request a replacement Colorado EBT card. Addresses cannot be updated by calling the EBT customer service number listed on the back of your card.

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Can I shop online with my Colorado EBT card?

Yes, some retailers are approved through Food and Nutrition Services (FNS) to offer online purchases with the Colorado EBT card. Visit the FNS website for a list of retailers that accept SNAP Colorado EBT online.

How do I change the PIN on my Colorado EBT card?

You have two options:

Call EBT Customer Service at 1.888.328.2656 or 1.800.659.2656 (TTY) and follow the prompts to change your PIN.
You can also manage your EBT account online, including updating your PIN through the Cardholder Portal or the ebtEDGE mobile app. You can change the PIN as often as you like.

How do I dispute an EBT transaction / ATM misdelivery?

If a retailer overcharged your Colorado EBT card or an ATM didn’t dispense you cash, you can file a transaction dispute. A transaction dispute may only be filed for a transaction that resulted from a system error that caused your EBT card and point-of-sale or ATM device to become unbalanced. The steps to file a transaction dispute can be found here. You have 90 calendar days to file a dispute; However, you should file a claim immediately.

A Colorado EBT customer service representative will provide you with a case/claim number and additional information regarding the investigation/claims process. Please note that EBT Customer Service cannot file a transaction dispute if you are calling to report fraudulent activity on your Colorado EBT card.

What can I buy with my Colorado SNAP benefits?

Colorado does not allow the purchase of hot and prepared foods for immediate consumption with SNAP benefits. See the full list of Snap-worthy foods here.

How do I withdraw cash from my Colorado EBT card?

The cash can be used to make purchases at any authorized retailer, earn cashback on purchases, or withdraw funds from ATMs with the EBT or Quest logo. a 32 percent fee every time you withdraw cash from an ATM; Any additional ATM surcharge may apply. Some retailers may allow cash withdrawal by visiting the customer service desk.

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Who is eligible for Colorado SNAP?

Those who qualify for Colorado SNAP include individuals who can meet any of the following criteria:

work for less pay
are unemployed or work part time
Receive TANF, SSI, or other assistance payments
are elderly or disabled and living on a small income
They are kids
Adults aged 18 to 49 with no children in the household (known as ABAWD, able-bodied adults without dependents)
Individuals, couples and families may be eligible if their income is less than 200% of the Federal Poverty Level (FPL).

First Time Issuance of EBT Card with NO PIN Set at EBT Office – Phone

Call EBT Customer Service: 1-888-328-2656 (phone number on back of EBT card) or 1-800-659-2656 (TTY).
Enter your 16-digit EBT card number.
System will say PIN has not been set and will ask if you want to set PIN by pressing option 1.
Answer the two questions the system asks to verify your account
- a. If you have an additional security code set up on your account, you will need to verify that number as well.
Once the automated system has verified your account, it will ask you to enter a 4-digit PIN of your choice.
- a. For card security reasons, do not use PIN like 1234, 0000, 1111, 2222 etc. CDHS does not compensate for lost or stolen benefits from your EBT card. Don’t choose a PIN that is easy for others to guess.
The system will ask you to re-enter your PIN
You will receive confirmation that the PIN is set and ready to use.

How to change the password of Colorado EBT card?

Call EBT Customer Service: 1-888-328-2656 (phone number on back of EBT card) or 1-800-659-2656 (TTY)
Enter your 16-digit EBT card number
The system will tell you the status of the card, that the PIN is set, and your card balance
The automated system will say either hang-up if you are finished–OR- if you need to complete other actions, to press Option 2 for the main menu
Press Option 2 and listen to the following options:
- Option 1 – Transaction History
- Option 2 – Benefits Schedule
- Option 3 – PIN Change
- Option 4 – Last Deposit(s)
- Option 5 – All Other Options
- Press Option 3 to change your PIN
- Answer the two questions that the system asks to verify your account.
Answer the two questions that the system asks to verify your account.
If you have an additional Security Code set on your account, you will also need to verify that number.
Once the automated system verifies your account, it will ask you to enter a 4-digit PIN of your choice.
For card security reasons, do not use PINs like 1234, 0000, 1111, 2222, etc. CDHS does not replace.
benefits that are lost or stolen from your EBT card. DO NOT select a PIN that is easy for others to guess.
The system will ask you to re-enter your PIN.
You will receive confirmation that the PIN is set and ready to be used.