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EBT Card Issuance Tracking Online : The Department may track information from the USPS regarding anticipated delivery dates for completed EBT card requests. This information will be displayed to employees and customers so customers know when to expect delivery of their EBT card.
Once the EBT card request is completed and the card is mailed, the expected delivery date can be viewed on the Client Communications and EBT Card Request tabs in Beacon for employees and customers on DTA Connect.
Reminder – If employees identify a case where they believe an emergency or serious EBT is required, they should bring the matter to the attention of their manager who will assess the circumstances and determine possible solutions.
Tracking EBT Card Delivery in Beacon
EBT Request Tab
On the EBT Card Requests tab, employees can click Latest EBT Card Requests to view the expected delivery date. Once the EBT card request is selected, the case manager must click on the Track tab. The Track tab will automatically populate the Estimated Delivery Date as soon as the information is received from USPS.
Customer Communication Tab
On the Client Communications tab, filter the Communications field by selecting Notices, and filter the Documents field by selecting EBT Card Mailer Notices and click Search. The most recent EBT card mailer notice will appear after the information is received from USPS and the expected delivery date will be on the far right of the screen.
Tracking EBT Card Delivery on the DTAConnect Mobile App
Customers can view the estimated delivery date of their EBT card through the DTAConnect mobile app homepage after tracking information is received from USPS. For more information on requesting an EBT card, please see Requesting an EBT Card through DTAConnect.com and the DTAConnect Mobile App.
Tracking EBT Card Delivery on the DTAConnect.com Portal
On the DTAConnect.com client and provider portal, the expected delivery date will appear as a banner on the customer’s homepage.
Note: Customers will be able to view the expected card delivery date up to 60 days from the time the request is initiated on the DTA Connect mobile app and DTAConnect.com online portal.
Can I Track my Replacement EBT Card in the Mail?
No, unfortunately, you cannot track your EBT card replacement in the mail. However, if you do not receive your replacement card after 9 business days, you should call Customer Service at the number below:
Florida EBT Customer Service Number – 1-888-356-3281
EBT Card Issuance | EBT Card Issuance Tracking
- First-time benefit recipients will be sent a Florida EBT Card with instructions on how to use it.
- If you received benefits within the last 25 months and still have your EBT card, you can still use that card.
- If you are reapplying for benefits and no longer have a Florida EBT Card or your card has expired, please contact EBT Customer Service at 1-888-356-3281 for a replacement. You can call EBT Customer Service at any time. No other EBT card is automatically mailed to you when your case is approved.
- Your Florida EBT Card will arrive in 5-7 business days.
- If your card has been canceled or expired it cannot be used and will need to be replaced.
How do I renew my EBT Card Status Tracking ?
You must renew your food stamps before the end of your certification period (the length of time you will receive food stamps). For most Florida families, this period is 6 months. Confirm the length of your certification period with your caseworker.
- You can renew your benefits online with a MyACCESS account.
- If you would like to renew in person, call your caseworker, local office or the Florida SNAP hotline (1-866-762-2237) to find out how.
- If you sign up for email notifications in your MyACCESS account, you will receive an email when it is time to renew. If you don’t, you’ll get a letter in the mail. To be safe, you can also put a note in your calendar or wherever you keep important reminders.
How long will it take for my EBT card to be in the mail after being approved 5 days ago?
You should be getting it any day now. EBT cards usually arrive in 7 to 10 days. In the future, even if you find yourself in a situation where you no longer need the food card, put it away for safekeeping. Then, if you ever need EBT benefits again, they can put your benefits on your old card. If you have an old EBT card, it usually loads within 2 to 3 hours after approval. So, make sure to keep your card with you.