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The phone number for the Florida EBT (Electronic Benefit Transfer) customer service hotline is 1-888-356-3281. This number can be used to inquire about your EBT card, check your balance, report a lost or stolen card, or get information about your SNAP (Supplemental Nutrition Assistance Program) benefits in Florida. Keep in mind that phone numbers for EBT customer service may change, so it’s a good idea to verify the current number on the official Florida EBT website or through your state’s social services agency.
EBT Customer Service Phone Number | Florida EBT Phone Number
1-888-356-3281
Call:
- To report your card lost, stolen, damaged, or not received in the mail.
- To know the date your benefits will be available in your account each month.
- To know if your benefits have been deposited into your account and get your account balance.
- To hear your last 10 transactions.
- To file a claim if you question a transaction in your account.
- If you want to select or change your PIN.
- If your card does not work.
- To find the nearest location where you can use your card.
- If you have other questions about or problems with your card.
florida ebt phone number customer service
EBT Customer Number: 1-888-356-3281
Florida EBT Phone Number DCF Headquarters
2415 North Monroe Street
Suite 400
Tallahassee, FL 32303-4190
Phone: (850) 487-1111
Fax: (850) 922-2993
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How to Check Florida EBT Balance
Florida EBT Phone Number Customer Call Center
Phone: (850) 300-4323
Florida Relay 711 or TTY 1-800-955-8771
Available 7:00 a.m. – 6:00 p.m., Monday-Friday
Public Benefits and Services
Office of Economic Self-Sufficiency Mail Center
P.O. Box 1770
Ocala, FL 34478-1770
Fax: 1-866-886-4342
Florida EBT Customer Service | Florida EBT Phone Number
A PIN (personal identification number) is a secret numeric password shared between a user and the EBT system.
To select your PIN code call the EBT Customer Service at 1-888-356-3281. You have to have a PIN before you can use your card.
It is important to keep your PIN number secret, don’t write your PIN on your card, or on anything you keep with your card and/or share your PIN with anyone else.
If someone takes your card and knows your PIN, they can use ALL your benefits. These benefits cannot be replaced.
- You have 3 attempts to enter your PIN correctly. After the third try, you will not be able to use your card until the next day.
- If you cannot remember your PIN, or if someone knows your PIN, call EBT Customer Service immediately and select a new PIN.
- If you need to update your DOB or SSN, you can do so by logging on to the ESS self service portal.
Florida EBT Phone Number | Florida EBT Phone Number
Errors on your EBT account do not happen often, but can occur. If you notice an error in your account, call EBT Customer Service at 1-888-356-3281 to report the problem. You have 90 days from the date of the suspected error to report and file a claim on your account.
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If you do not provide a phone number, or if you are unable to complete your interview at the time we call, please call 855-823-4908 to complete your interview or visit an FSD office to complete this as soon as possible.
Florida Food Stamps Income Limits Eligibility
Florida Relative Caregiver Program Benefit And Apply Online Process
Florida Emergency Phone Numbers | Florida EBT Phone Number
- Abuse Hotline 1-800-962-2873
- Domestic Violence Hotline 1-800-500-1119
- Disaster Distress Helpline 1-800-985-5990
- Suicide Prevention *988
Florida EBT Card Issuance Phone Number
- First time benefit recipients will be mailed an EBT card with instructions on use.
- If you received benefits in the past 25 months and still have your EBT card, you can still use that card.
- If you are reapplying for benefits and no longer have your EBT card or your card has expired, please contact EBT customer service at 1-888-356-3281 for a replacement. You may call EBT Customer Service at any time. Another EBT card is not automatically mailed to you when your case is approved.
- Your EBT Card will arrive in 5 – 7 business days
- If your card has been cancelled or has expired it cannot be used and will need to be replaced.
Florida PIN Instructions Phone Number
A PIN (personal identification number) is a secret numeric password shared between a user and the EBT system. To select your PIN code call the EBT Customer Service at 1-888-356-3281. You have to have a PIN before you can use your card. It is important to keep your PIN number secret, don’t write your PIN on your card, or on anything you keep with your card and/or share your PIN with anyone else.
Florida EBT Balance Check Number
The best way to know your balance(s) is to refer to your last receipt. You may also obtain your balance by logging on to the EBT Cardholder Portal.
Or by calling the EBT Customer Service number (1-888-356-3281) on the back of your card. After you enter you sixteen (16) digit EBT card number you will hear your current food assistance or cash account balance(s).
You can also check at an ATM or POS machine.
Helpful hints:
- If your benefits have not been deposited into your account please go to www.myflorida.com/accessflorida.
- Benefits are only deposited once a day, by 6 am
- Unused benefits will rollover each month.
- Accounts without purchases or returns will expire after 274 days.
Florida Account Adjustments Phone Number
Errors on your EBT account do not happen often, but can occur. If you notice an error in your account, call EBT Customer Service at 1-888-356-3281 to report the problem. You have 90 days from the date of the suspected error to report and file a claim on your account.
If a system error causes you to receive funds to which you were not entitled or causes your account to not be charged for a transaction you did, an adjustment may be completed to reclaim the funds or settle the transaction. If you disagree with the action taken, you may request a fair hearing within 90 days of the date of the adjustment.
For information about your hearing rights or to request a fair hearing, please contact your local Department of Children and Families office or call 850-300-4323.