Tracking EBT Card Delivery in BEACON

In an effort to enhance transparency and improve the overall experience for clients, the Department has implemented a robust EBT Card Issuance Tracking system within the BEACON platform. This system allows both staff and clients to monitor the progress of EBT card requests and anticipate delivery dates with ease. The integration of USPS information ensures timely and accurate updates for all stakeholders involved.

Tracking EBT Card Delivery in BEACON

Navigating the EBT Card Request Tab in BEACON 

Staff members can access vital information regarding EBT card delivery through the dedicated EBT Card Request tab in BEACON. By clicking on the most recent EBT Card request, case managers gain insight into the anticipated delivery date. The Track tab within the EBT Card Request section is pivotal, automatically populating the expected delivery date as soon as USPS information is obtained.

Utilizing the Client Communication Tab

For an alternative view, staff members can utilize the Client Communication tab. By filtering the Communication field for "Notice" and the Document field for "EBT Card Mailer Notice," staff can quickly access the most recent EBT Card Mailer notice. The Anticipated Delivery Date, once updated by USPS, is conveniently displayed on the far right of the screen. This multi-faceted approach ensures that staff has access to crucial information through different avenues.

Empowering Clients with DTAConnect Mobile App

Clients, too, have been empowered with the ability to track their EBT card deliveries seamlessly. Through the DTAConnect Mobile App, clients can easily access the anticipated delivery date from the app's homepage. This real-time tracking information, sourced from USPS, provides clients with the peace of mind of knowing exactly when to expect their EBT card.

Online Portals for Comprehensive Client Engagement

The DTAConnect.com Client and Provider portals further streamline the process for clients. The anticipated delivery date prominently populates as a banner on the client's homepage. This ensures that clients accessing the service through web browsers have a user-friendly experience, promoting engagement and reducing uncertainty.

Beacon EBT Card Tracking - Duration of Visibility

It's worth noting that the anticipated card delivery date will remain visible for a duration of 60 days upon initiation of the request on both the DTA Connect Mobile App and the DTAConnect.com online portals. This extended visibility period ensures that clients have ample time to plan and prepare for the arrival of their EBT card.

Beacon EBT Card Tracking

EBT Card Issuance Tracking - The Department can track information from USPS regarding the anticipated delivery dates for completed EBT Card requests. This information will be displayed for staff and clients so that clients can know when to expect delivery of their EBT card.

Once an EBT Card request is completed and the card is mailed, anticipated delivery date is viewable to staff on the Client Communication and EBT Card Request Tabs in BEACON and for clients on DTA Connect.

Tracking EBT Card Delivery in BEACON

EBT Request Tab

On the EBT Card Request tab, staff can view the anticipated delivery date by clicking on the most recent EBT Card request. Once the EBT Card request is selected, the case manager must click the Track tab. The Track tab will automatically populate the anticipated delivery date, once information from USPS is obtained.

Client Communication Tab

On the Client Communication tab, filter the Communication field by selecting Notice, and filter the Document field by selecting EBT Card Mailer Notice and click Search. The most recent EBT Card Mailer notice will appear and the Anticipated Delivery Date will be on the far right of the screen, once information from USPS is obtained.

Tracking EBT Card Delivery on DTAConnect Mobile App

Clients can view the anticipated delivery date for their EBT card via the DTAConnect Mobile App homepage once tracking information is obtained from USPS. For more information regarding requesting an EBT card, please see Requesting an EBT Card via DTAConnect.com and DTAConnect Mobile App.

Tracking EBT Card Delivery on the DTAConnect.com Portals

On the DTAConnect.com Client and Provider portals, the anticipated delivery date will populate as a banner on the client’s homepage.

The anticipated card delivery date will be visible for 60 days upon initiation of the request on the DTA Connect Mobile App and the DTAConnect.com online portals for clients.

FAQ's- Tracking EBT Card Delivery in BEACON

Q: How can staff track the anticipated delivery date for completed EBT Card requests in BEACON?

Ans: Staff can track the anticipated delivery date by accessing the EBT Card Request tab in BEACON. Upon clicking on the most recent EBT Card request, they must navigate to the Track tab, which automatically populates the anticipated delivery date once information from USPS is obtained.

Q: Where can staff find the Anticipated Delivery Date on the Client Communication tab in BEACON?

Ans: To find the Anticipated Delivery Date on the Client Communication tab, staff should filter the Communication field by selecting "Notice" and the Document field by selecting "EBT Card Mailer Notice." After clicking Search, the most recent EBT Card Mailer notice will appear, and the Anticipated Delivery Date will be on the far right of the screen, updated with information from USPS.

Q: How do clients view the anticipated delivery date for their EBT card on the DTAConnect Mobile App?

Ans: Clients can view the anticipated delivery date for their EBT card on the DTAConnect Mobile App homepage. The information is displayed once tracking details are obtained from USPS, providing clients with real-time updates on when to expect their EBT card.

Q: Where does the anticipated delivery date appear on the DTAConnect.com Client and Provider portals?

Ans: On the DTAConnect.com Client and Provider portals, the anticipated delivery date will populate as a banner on the client's homepage. This ensures clients have easy access to the information regarding the expected delivery of their EBT card.

Q: How long will the anticipated card delivery date be visible for clients on DTA Connect Mobile App and DTAConnect.com online portals?

Ans: The anticipated card delivery date will be viewable for 60 days upon initiation of the request on both the DTA Connect Mobile App and the DTAConnect.com online portals for clients. This extended visibility period allows clients ample time to plan for the arrival of their EBT card.

In conclusion, the BEACON platform's comprehensive approach to tracking EBT card delivery not only benefits staff by providing efficient tools but also empowers clients with real-time information. The collaboration with USPS ensures accuracy and reliability in delivery updates. As technology continues to play a crucial role in streamlining processes, the Department's commitment to transparency and client-centric solutions is evident through the implementation of this sophisticated tracking system.