Track My EBT Card In The Mail Arizona

In today's digital age, accessing essential services has become more convenient than ever. The Electronic Benefit Transfer (EBT) program in Arizona is a prime example of this convenience, providing eligible individuals with a simple and efficient way to receive and manage their benefits. If you're eagerly awaiting your EBT card in the mail and wondering how to track its delivery, you've come to the right place. This article will guide you through the process of tracking your EBT card in the mail in Arizona.

Understanding EBT and Its Importance

The Electronic Benefit Transfer (EBT) system is a government initiative designed to streamline the distribution of benefits such as Supplemental Nutrition Assistance Program (SNAP) benefits, Temporary Assistance for Needy Families (TANF), and more. EBT cards are similar to debit cards, allowing recipients to access their benefits at authorized retailers, grocery stores, and ATMs.

Why Tracking Your EBT Card Is Important

Tracking your EBT card in the mail ensures that you stay informed about its delivery status. This can be crucial, especially if you are in urgent need of benefits to purchase essential items for yourself and your family. Fortunately, Arizona offers a user-friendly system for tracking the delivery of EBT cards.

How To Track My EBT Card In The Mail Arizona

Steps to Track Your EBT Card in the Mail in Arizona:

Visit the Official Website:

Start by visiting the official website of the Arizona Department of Economic Security (DES). This is the agency responsible for administering EBT benefits in the state.

Access the EBT Section:

Navigate to the EBT section of the website. Look for information related to EBT card issuance, delivery, and tracking. The website should provide specific details on how to track your EBT card in the mail.

Provide Required Information:

To track your EBT card, you may need to provide certain information, such as your Social Security Number, case number, or other identifying details. Ensure that you have this information on hand before proceeding.

Follow the Instructions:

Follow the step-by-step instructions provided on the website. The tracking process may involve entering your personal details and verifying your identity to protect the security of your benefits.

Check for Updates:

After submitting the required information, regularly check the status updates provided by the tracking system. This will keep you informed about the progress of your EBT card's delivery.

Contact Customer Service:

If you encounter any issues or have questions about the tracking process, don't hesitate to contact the customer service hotline provided by the Arizona Department of Economic Security. They will be able to assist you with any concerns.

Report Lost or Stolen Card

If you have lost your card, or your card has been stolen, call FIS Customer Service at 1-888-997-9333 (TTY: 1-800-367-8939) IMMEDIATELY.

The first replacement card in a calendar year is free. You are charged $5 for each additional replacement card. When you or your EBT alternate cardholder requests 3 or more replacement EBT cards within a 12-month period, you will be issued a replacement card, but you may not be able to use it until you make contact to explain the reason for the replacement EBT card request.

Download the ebtEDGE App

ebtEDGE, a free mobile app for EBT cardholders, is now available in the Apple App Store (iOS) and Google Play Store (Android). Through this secure app, you will be able to see your benefit balances, SNAP retailer and ATM locations, benefit schedules, and a statement of the last 60 days of transactions made on your card. You will need to enter your EBT card number and PIN to access your account information.

Protect Your Benefits

Here are some tips to help keep your benefits safe:

• Freeze your electronic benefit transfer (EBT) card when not in use through ebtedge.com or through the ebtEDGE mobile app
• Do not treat an EBT card like a savings account. The EBT card is not insured.
• Don’t keep a large balance in your EBT account.
• Keep your PIN a secret.
• Try and change your PIN the day before your benefits become available each and every month
• You can change your PIN by calling the FIS Customer Service line at 1-888-997-9333, using the FIS mobile app ebtEDGE (available on Google Play and Apple App Stores), or online at www.ebtedge.com(link is external).

Replacing Stolen EBT Benefits

Federal law now allows states to protect and replace stolen Nutrition Assistance (NA) and TANF Cash Assistance benefits due to electronic benefit theft such as card skimming, card cloning, and phishing scams. On June 19, 2023, DES began accepting and processing requests for the replacement of stolen NA, CA, Grant Diversion (GD) or Hopi Tribal TANF benefits. View the Arizona State Plan.

Households are potentially eligible for a replacement when the electronic benefit theft is reported within 45 calendar days from the date of the theft.

To report and request a replacement of stolen benefits, you, a household member, or Authorized Representative may complete and sign one of following forms:

Electronic Benefit Theft Replacement Request Form - English (FAA-1847A)

Electronic Benefit Theft Replacement Request Form - Spanish (FAA-1847A-S)

Submit your request by any of the following ways:

Preferred:

Mail:

Department of Economic Security

PO Box 19009

Phoenix, AZ 85005-9009

Fax: (602) 257- 7031 or toll free to 1 (844) 680-9840

In person: At any FAA Office. Use the office locator to find an office near you.

Alternative:

Call: 1 (833) 786 - 8823, Monday through Friday, 7:00 a.m. - 5:00 p.m.

Households have the right to file an appeal if they disagree with the action or inaction of DES.  Households are not eligible for replacement of their stolen benefits while the appeal is pending.

If your household experienced electronic benefit theft, ensure that the compromised Electronic Benefits Transfer (EBT) card is replaced. You or your authorized representative can call the Fidelity National Information Services (FIS) at 1-888-997-9333 (TTY: 1-800-367-8939) or walk into an FAA office to request a replacement. In these instances, DES waives the replacement fee.

How will I receive replacement benefits?

Replacement benefits will transfer back to the EBT card, unless that card has been compromised and you haven’t replaced your card already; in those cases, the compromised EBT card will be deactivated and the household will receive a replacement EBT card within the process timeliness standards mentioned above. If a replacement EBT card is needed more quickly, you can visit a local FAA office.

My benefits were stolen prior to this announcement. Am I eligible for replacement benefits?

Households are potentially eligible for a replacement when the electronic benefit theft is reported within 45 calendar days from the date of the theft.

How much am I eligible to receive as replacement benefits?

Replacement benefits due to electronic benefit theft cannot exceed the amount of two months of benefits or the amount of my actual reported loss, whichever is less.

FAQ's- Track My EDT Card In The Mail Arizona

Q1: How can I track my EBT card in the mail in Arizona?

A1: To track your EBT card in the mail in Arizona, visit the official website of the Arizona Department of Economic Security (DES). Navigate to the EBT section and follow the provided instructions, which may include entering personal information for verification.

Q2: What information do I need to track my EBT card delivery?

A2: You may need to provide certain details such as your Social Security Number, case number, or other identifying information to track your EBT card. Ensure that you have this information on hand before starting the tracking process.

Q3: Why is tracking my EBT card important?

A3: Tracking your EBT card is essential to stay informed about its delivery status. This is crucial, especially if you require benefits urgently to purchase essential items for yourself and your family.

Q4: Where can I find updates on my EBT card's delivery status?

A4: After providing the necessary information, regularly check for status updates on the official website of the Arizona Department of Economic Security. The tracking system will provide information on the progress of your EBT card's delivery.

Q5: What if I encounter issues during the tracking process?

A5: If you encounter any issues or have questions about the tracking process, it is recommended to contact the customer service hotline provided by the Arizona Department of Economic Security. They can assist you with any concerns and provide guidance on the tracking process.

Q6: Can I use other resources to track my EBT c